At This N That we would like our customers to feel confident in ordering with us online. With this in mind, our returns policy is as follows:
Should you feel the item ordered is not right for you, we are happy to exchange, provide a credit note, or a full refund.
For a full refund, you need to contact us and return the item to us within 7 days of receiving it. This applies to full price items only. No refunds on sale items.
For an exchange or credit note, you need to contact us and return the item to us within 14 days of receiving it.
Any returned item must be in perfect condition, with no damage to the item or the packaging.
Any refund amount will be less the shipping charge.
We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
Exchange items will be processed as a new sale and a return. Place and pay for a new order online or via email, and return the original item, to be exchanged, for a refund.
Shipping charges will be waived only if the returned item is faulty.
Any credit notes issued will be valid for 3 months.
Refunds or credit notes are only processed once the original item has been returned to us.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 17 Miller Street, Gilgandra, NSW, 2827, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.